Customer Routine

This routine serves as a baseline for fueling customers as they enter the station. Feel free to improvise as needed. Practice makes perfect. Over time you will develop a routine that works best for you.

Attendant

• Hello
• Welcome in

Customer

Hello

Attendant

• What can I get for your today?
• How can I help you?
• Would this be a fill up with Premium?

Customer

I would like a fill up with Premium unleaded

Attendant

• Great
• Awesome
• Wonderful

I will go ahead and fuel the vehicle for you. (While pointing to the POS device) Then I will bring you this handheld device, and you can check out from your car.

Customer

Okay

[fueling complete]

Attendant

(While presenting the POS device to the customer)

• All set
• Alright
• Okay

Your total is [amount]. Just insert chip.

[processing payment]

Attendant

Is your day is going well?

Customer

Yes

Attendant

• Wonderful
• Great
• Awesome

[processing complete]

Attendant

(While presenting the mobile phone to the customer)

• Would you like to leave a twenty, fifteen, or ten percent gratuity?
• Would you like to leave a tip for us?

Customer

Yes

Pro Tip: Present the mobile phone to the customer using your left hand. Place the mobile near the front of the vehicle between the outside rear-view mirror and the steering wheel. It is a more natural position for the customer to read the phone screen and add a tip.

Attendant

• You’re awesome
• You’re wonderful
• You’re very kind
• Thank you very much

Attendant

Would you like a receipt sent to your email address or mobile phone?

Customer

No thank you

Attendant

• Thank you again.
• You’re all set.

[pause]

• Stay safe.
• Enjoy your weekend.
• Enjoy the rest of your day.

See you again soon.